Coronavirus - All Clinic appointments now by telephone

Microscopic image of a virus

In response to coronavirus, from Monday 23rd March all appointments at the Anne Rowling Clinic will take place by telephone. ​

If you have an appointment at the Clinic from Monday 23rd March onwards, a member of the team will phone you at your allotted appointment time to carry out your consultation by telephone.

Please do not come to the Clinic.

Please also be aware that it may not be your usual doctor, nurse or researcher that phones you.  

The safety of our patients, research participants, staff and students is our first priority. Suspending face-to-face appointments follows UK government advice for people with existing health conditions to limit face-to-face interactions to reduce transmission of the coronavirus (COVID-19).

These arrangements are under constant review. Please be aware that our guidance may change as the situation evolves, but we will provide regular updates.

New recruitment to all research studies is also now suspended. We will continue to follow up with current research study participants as usual, but by telephone.

For up-to-date information about the coronavirus, please visit:

We are experiencing a high number of telephone and email enquiries with lower than usual staff numbers. So please help us, and other patients, by only contacting us with questions related to your neurological condition that you attend the Anne Rowling Clinic or NHS Lothian about and not any other medical enquiries. We can only answer your enquiry if you are an NHS Lothian patient. 

We recognise that many people are very concerned about their health amidst the current situation and we will do whatever we can to respond to your enquiries as quickly as possible.

Telephone: 0131 465 9500 (NHS Lothian / Anne Rowling Clinic patients only)

MS Nurse Specialists Telephone: 0131 537 2117 (NHS Lothian / Anne Rowling Clinic patients only)

FAQs

What happens if I miss the telephone call?

If we are not able to reach you at your scheduled appointment time, we will make further attempts to contact you, until we do speak to you. For confidentiality, we will not leave any voicemail or answerphone messages.
 

What happens if I arrive at the Clinic for my appointment?

All clinic staff not directly involved in NHS work have been advised to work from home and so the Clinic will not be open to patients or research participants. Notices will be on the Clinic doors to advise anyone arriving for an appointment that staff will be phoning them for a telephone consultation instead of a face-to-face appointment.


What should I do if I need to show a physical symptom to the doctor or nurse at my appointment?

As part of your scheduled telephone consultation, the clinician you speak to will discuss any physical symptoms and then, if necessary, arrange to contact you again by secure videoconference. If you do not have access to a computer or device to enable videoconferencing the doctor or nurse will discuss an alternative arrangement with you.
 

Can I call the Clinic if I have a medical query not related to my MS, MND, Parkinson’s or neurological condition?

No. Please only contact us with concerns related to your neurological condition that you attend the Anne Rowling Clinic about and not any other medical enquiries. For any other queries please telephone NHS 111 or contact your GP. This will help us provide people with the specialist support they require as quickly as possible during these difficult times.
 

Are you contacting people to tell them not to come to their Clinic appointments?

Yes. We are working our way through the appointments list to contact everyone who has an appointment in the coming days and weeks to tell them that their appointment will now be by phone.

This article was published on: Friday, March 20, 2020
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